ORDER QUALITY MANAGEMENT TOOL
A single integrated application system to track, predict, send email alerts of the order details and manage their daily activities.Provides end to end visibility to Customer Care Managers and task performers of customer order progress between various teams and process workflow applications. Reduces end to end cycle time and increases revenue.
- Metrics: 5446 Test cases were developed and executed on a weekly basis
- Key Project Statistics: November 2012 – Present
- Resources: Built from 2 to 15